Last Updated: 03/12/2025
This Shipping Policy explains how orders placed on Luximed.ae are processed and delivered within the United Arab Emirates.
Luximed.ae is operated by:
Manina Limited
260 Main Road, Gibraltar
Company Number: 124822
Email: info@luximed.ae
📌 1. Delivery Coverage
We deliver exclusively within the United Arab Emirates.
Orders are shipped using trusted local courier partners to ensure fast and secure delivery.
The customer is responsible for providing a complete and accurate delivery address.
📌 2. Shipping Fees
A flat-rate shipping fee applies to all orders:
Flat Rate: 13 GBP
(or equivalent in AED, displayed at checkout)
Additional courier surcharges may apply for remote or out-of-service areas as determined by the courier provider.
These charges, if applicable, will be the responsibility of the customer.
📌 3. Order Processing Time
Orders for items in stock are processed within:
24 hours
from the moment the order confirmation email is sent.
Orders placed on weekends or UAE public holidays will be processed on the next working day.
📌 4. Estimated Delivery Time
Once dispatched, orders typically arrive within:
1–3 business days
throughout the UAE.
Delivery times may vary based on:
-
courier availability
-
public holidays
-
remote area restrictions
-
unforeseen logistical delays
However, delivery will not exceed 7 business days under normal conditions.
📌 5. Order Tracking
Once your order is shipped, you may receive:
-
tracking details (if provided by the courier)
-
a delivery confirmation notification
The courier is responsible for all transit updates after pickup.
📌 6. Packaging & Product Integrity
All orders are packed securely to protect cosmetic products during transport.
Luximed is not responsible for:
-
damage caused by the courier
-
delays caused by third parties
-
loss or theft occurring after delivery
Any claims for damage during transport must be reported directly to the courier, in accordance with their policies.
📌 7. Failed Delivery / Incorrect Address
If delivery fails due to:
-
incorrect address
-
missing information
-
customer unavailability
the order may be returned to us or held by the courier.
Reshipping costs will be the customer’s responsibility.
📌 8. International Shipping
At this time, Luximed.ae does not ship outside the UAE.
📌 9. Contact Information
For questions or assistance regarding shipping:
📩 info@luximed.ae
📍 Manina Limited
260 Main Road, Gibraltar
Our support team responds within 1–2 business days.