Last Updated: 03/12/2025

This Return & Refund Policy applies to all purchases made on Luximed.ae, operated by:

Manina Limited
260 Main Road, Gibraltar
Company Number: 124822
Email: info@luximed.ae

By placing an order on our website, you agree to the terms outlined below.

📌 1. Nature of Products

Luximed sells cosmetic products intended for professional use.
Due to the hygienic, sealed, and professional nature of these items, strict return conditions apply.

Products are not medical devices and not intended for consumer self-use.

📌 2. Eligibility for Returns

A return will be accepted only if ALL conditions below are met:

✔ The product is unopened

✔ The product is unused

✔ The original seal and packaging are intact

✔ No signs of tampering or damage

✔ The return request is submitted within 7 days of delivery

If any of these conditions are not met, the product cannot be returned for safety and regulatory reasons.

📌 3. Non-Returnable Items

To maintain hygiene and product integrity, the following cannot be returned:

Opened products
Used or tested products
Products with broken seals
Items with altered packaging
Items damaged due to improper storage after delivery
Clearance, promotional, or discounted items unless defective on arrival

📌 4. Defective or Incorrect Items

If you receive:

a damaged product
an incorrect product
or a manufacturing defect

You must notify us within 48 hours of delivery at info@luximed.ae, including:

order number
photos of the product and packaging
description of the issue

We will review the case and arrange a replacement or refund if applicable.

Damage caused by courier handling is subject to courier liability policies.

📌 5. Refund Process

If your return is approved:

The item must first be returned to us for inspection.
Once approved, the refund will be issued to the original payment method.
Refunds are processed within 7 business days after product inspection.

Shipping fees are non-refundable, except in cases of incorrect or defective items sent by us.

📌 6. Return Shipping

The customer is responsible for:

return shipping fees
ensuring the product is packed securely
using a trackable shipment method

Luximed is not responsible for items lost or damaged during return transit.

📌 7. Order Cancellation

Orders may be cancelled before they are processed for shipment.

Once an order is shipped, it cannot be cancelled and must follow the return procedure.

📌 8. Refund Rejection

We reserve the right to reject a return or refund request if:

the item is returned used or opened
there is missing or altered packaging
the request is made after the 7-day return window
there is evidence of improper handling or storage
the product is not eligible for return as per section 3

Rejected returns will not be resent unless the customer pays for reshipment.

📌 9. Contact Information

For return or refund requests, please contact:

📩 info@luximed.ae
📍 Manina Limited, 260 Main Road, Gibraltar

We aim to respond within 2 business days.