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Last Updated: 03/12/2025

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At Luximed.ae, we strive to provide high-quality products and a reliable customer experience.
If you encounter any issue with your order, delivery, or interaction with our website, we encourage you to contact us directly so we can resolve the matter quickly and fairly.

This page explains how you can submit a complaint and how disputes are handled.

📌 1. How to Submit a Complaint

If you wish to file a complaint regarding a purchase or service, please contact us at:

📩 info@luximed.ae

Include the following details in your message:

  • Your full name

  • Order number (if applicable)

  • Description of the issue

  • Photos or documents supporting your complaint (if relevant)

We will acknowledge receipt of your complaint within 3 business days.

A full response and proposed solution will usually be provided within 10 business days.

📌 2. Internal Review Process

If you are not satisfied with the initial response:

  • You may request a second review of your case by a senior team member.

  • Please reply to our email, explaining why you believe the issue remains unresolved.

We will re-evaluate your complaint and offer a final internal decision.

📌 3. External Dispute Resolution Options

If you remain dissatisfied after our internal process, you may have the right—depending on your location—to contact a consumer protection authority or dispute resolution body in your jurisdiction.

Customers in the United Arab Emirates may submit a complaint to:

  • The relevant local Department of Economy and Tourism, or

  • The applicable consumer protection authority,
    in accordance with UAE consumer protection regulations.

Please note that the authority you contact will depend on your emirate and the nature of your complaint.

📌 4. Governing Law

Unless mandatory local law requires otherwise, disputes related to orders placed on Luximed.ae or to this policy are governed by the laws applicable to:

Manina Limited
260 Main Road, Gibraltar
Company No. 124822

📌 5. Commitment to Fair Resolution

We are committed to:

  • responding honestly and transparently,

  • resolving issues in good faith,

  • improving our services based on customer feedback,

  • handling all complaints with respect and professionalism.

If you have any questions about our Online Dispute Resolution process, please contact us at info@luximed.ae.

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